About Us
About JHWC Xpress
We provide reliable delivery solutions designed around visibility, security, and convenience. Our tracking platform gives customers clear delivery information from shipment creation through final delivery — every step of the way.
Your Delivery. Tracked Every Step.
15+
Years in Business
120+
Countries Served
2.4M+
Packages Delivered
98.7%
On-Time Rate
Our Mission
Make every package trackable. Make every delivery trustworthy.
Our mission is to give every sender and recipient the clarity they deserve — real-time tracking from origin to destination, full chain-of-custody on every shipment, and a customer experience that turns logistics from a black box into a transparent conversation. We believe a delivery should never be a mystery.
Our Vision
A world where every delivery is transparent, secure, and effortless.
We envision a logistics industry where customers never need to wonder where their package is, whether it will arrive on time, or who is responsible for it. Where shippers can manage their entire operation from one dashboard. And where the carbon cost of moving a parcel is offset by the trust and care that went into delivering it.
Our Story
Built by shippers, for shippers.
JHWC Xpress started in 2011 with a simple observation: customers deserve to know where their packages are. Our founder, then running a small e-commerce store in Johor Bahru, was frustrated by the same question from customers every day — “Where is my order?” — and the same opaque answer from the courier: “In transit.”
What began as a 4-person regional courier service has grown into an international delivery network spanning 120+ countries, 12 distribution centers, and 850+ team members. We built our own tracking platform because the existing tools were either too complex, too expensive, or too disconnected from what customers actually needed.
Today, every package we ship is visible end-to-end — from pickup to delivery, in real time, on any device, with no account required. Our team has deep roots in logistics, e-commerce, and software engineering. We're proud of the platform we've built — but we're even prouder of the trust our customers place in us every day.
850+
Team Members
Our History
15 years of building trust, one package at a time.
- 2011
Founded in Johor Bahru
Started as a 4-person regional courier serving Johor and Singapore with two delivery vans.
- 2014
Regional expansion
Opened distribution centers in Singapore and Bangkok. Crossed 10,000 packages delivered.
- 2017
Tracking platform launched
Released our proprietary customer-facing tracking portal — no account required.
- 2019
50 countries served
Launched Air Freight service with weekly scheduled flights out of KL and Singapore.
- 2021
First fully-electric DC
Opened our first 100% electric distribution center in Penang, Malaysia.
- 2023
2 million packages
Crossed 2 million cumulative packages delivered. Launched Last-Mile service in 80 cities.
- 2026
120+ countries, 850+ team
Today we serve 120+ countries with 850+ team members across 12 distribution centers.
Our Approach
Six principles that guide every decision we make.
These aren't just slogans on a wall. They shape how we build our software, how we operate our facilities, and how we treat every package — and every customer — that trusts us.
Visibility First
Every shipment is tracked end-to-end, from the moment a courier picks up the parcel to the second the recipient signs for it. Our tracking pages surface the most important information immediately — no account required, no friction.
Technology Driven
Our warehouse management, route optimization, and tracking systems are built in-house. We control the full software stack — which means we can customize, scale, and respond to customer needs faster than any off-the-shelf logistics platform.
Customer-Centric
Our support team is available 24/7 — including weekends and public holidays. Every escalation reaches a real human within 4 minutes, not a chatbot, not a queue. We measure ourselves on customer satisfaction, not just on-time rate.
Sustainability Commitment
Logistics is a carbon-intensive industry. We are committed to leading the transition — 1,200+ electric vehicles, 42% carbon reduction since 2020, and 100% recyclable packaging by 2027. We publish our progress annually in an open sustainability report.
Operational Excellence
Our 12 distribution centers run on barcode-scanned inventory management with 99.95% accuracy. Our 4-hour fulfillment SLA is among the tightest in Asia-Pacific, and our 98.7% on-time delivery rate is industry-leading.
Security & Trust
Every shipment carries full chain-of-custody logging. High-value storage is dual-factor protected. Photo-on-delivery is included free. We are ISO 27001 certified for information security and ISO 9001 for quality management.
Global Presence
One network. Four regions. 120+ countries.
Our integrated air, sea, and ground network reaches every major economic hub in Asia-Pacific, Europe, the Middle East, and the Americas. Wherever your package needs to go, we get it there — tracked every step of the way.
Asia-Pacific
- 42 countries
- 120+ cities
- 8 distribution centers
Europe
- 38 countries
- 45+ cities
- 2 cross-dock hubs
Middle East
- 14 countries
- 15+ cities
- 1 hub (Dubai)
Americas
- 22 countries
- 30+ cities
- 1 cross-dock hub (LA)
Sustainability
Delivering with the planet in mind.
Logistics is a carbon-intensive industry — and we accept our responsibility to lead the transition to cleaner operations. By 2028, our entire delivery fleet will be electric or hybrid. We publish our sustainability progress annually in an open report.
42%
Carbon reduction since 2020
1,200+
Electric vehicles in fleet
100%
Recyclable packaging by 2027
Certifications & Memberships
Independently verified. Globally recognized.
Our operations are certified to international standards for quality, environment, security, and cargo handling — so you can ship with confidence.
Quality Management
Certified quality management system across all 12 distribution centers.
Environmental Management
Verified environmental management and carbon reporting system.
Information Security
Customer and shipment data protected to ISO 27001 standard.
Cargo Operations
Licensed IATA cargo agent for air freight handling.
Logistics Federation
Member of the International Federation of Freight Forwarders.
Authorized Economic Operator
Trusted-trader status enabling faster customs clearance.
Have a package to track?
Enter your tracking number on the homepage to view your delivery status in seconds — no account required.