Service
Express Delivery
Same-day and next-day delivery across major Asian cities.
98.4%
On-time rate
35+
Cities served
60 min
Avg pickup window
11 AM
Same-day cutoff
Overview
When speed matters, we deliver.
Our Express Delivery service is built for shipments that simply cannot wait. Whether it is a contract that needs to reach a client before end-of-business, a critical spare part for a production line, or a last-minute gift for a loved one, our priority network covers 35+ major cities across Malaysia, Singapore, Thailand, and Indonesia with same-day cut-off windows as late as 11 AM.
Every express shipment travels on a dedicated priority lane — sorted first, loaded first, and routed through our fastest available connection. Real-time tracking kicks in the moment the courier picks up your parcel, so you can monitor its progress at every checkpoint and share a live link with the recipient.
We back our express service with a money-back on-time guarantee on every eligible route. If a guaranteed shipment arrives after the committed delivery window due to a fault on our side, we refund the express surcharge — no questions asked.
Key benefits
What you get with Express Delivery
Same-Day Delivery
Pickup before 11 AM, delivery by 6 PM in 35+ metropolitan areas across Southeast Asia.
Next-Day City-to-City
Ship today, deliver tomorrow between any of our 12 hub cities — guaranteed.
Live Tracking Link
Share a branded tracking URL with your recipient that updates in real time.
On-Time Guarantee
Money-back guarantee on the express surcharge for eligible delayed shipments.
Signature Capture
Every express delivery requires a recipient signature stored against the tracking record.
Dedicated Courier
Premium tiers include a named courier with direct phone contact for your shipment.
Process
How Express Delivery works
Book & generate ID
Create a shipment in the admin portal — we instantly generate a unique tracking ID.
Priority pickup
A dedicated courier collects your parcel within 60 minutes of booking confirmation.
Express routing
Your package travels on a priority lane with no intermediate consolidation.
Delivered & signed
Recipient signs on the courier device — proof of delivery is attached to your tracking page instantly.
98.4%
On-time rate
35+
Cities served
60 min
Avg pickup window
11 AM
Same-day cutoff
Ideal for
- Time-sensitive contracts and legal documents
- Critical spare parts and high-value components
- Last-minute gifts and personal shipments
- E-commerce orders flagged as priority by customers
- Inter-office documents between branches in different cities
Frequently asked questions
Quick answers about express delivery.
What is the latest pickup time for same-day delivery?+
Pickup must be booked before 11 AM local time in most metros. Some high-density zones (Kuala Lumpur, Singapore, Bangkok) offer an extended 1 PM cutoff. Delivery is completed by 6 PM the same day.
What happens if my express shipment is delayed?+
For shipments on a guaranteed route, we refund the express surcharge automatically if the parcel arrives after the committed window due to a fault on our side. You do not need to file a claim — it is applied within 5 business days.
Is signature required on every express delivery?+
Yes. To maintain chain-of-custody integrity, every express delivery requires a recipient signature. You can also opt into photo-on-delivery at no extra charge.
Can I change the delivery address mid-transit?+
Yes, address re-route is supported free of charge as long as the new address is within the same metro area. Cross-metro re-routes may incur an additional fee.
Related services
Pair this with another service for a complete solution.
Ready to ship with Express Delivery?
Get a custom quote or speak with our team about your shipping needs. We typically respond within 1 business hour.