Service
Last-Mile Delivery
Friendly couriers delivering to your door with photo proof.
180+
Cities served
98.1%
First-attempt success
2 hr
Delivery window
24 hr
Re-attempt SLA
Overview
The final mile is the only mile the customer remembers.
The last mile is where every shipment is judged — by the recipient, on their doorstep, in person. Our Last-Mile Delivery service is built around the simple idea that the final touchpoint defines the entire experience. Our couriers are not contractors; they are trained, salaried employees, equipped with handheld devices that capture signature, photo, GPS, and timestamp on every single delivery.
Our last-mile network covers residential and commercial addresses across 180+ cities in Asia-Pacific. We offer flexible delivery windows (morning, afternoon, evening, weekend), address-of-record delivery with smart-locker drop-off options, and dynamic re-routing when a recipient is not at home. Failed deliveries are automatically rescheduled within 24 hours at no extra charge.
For e-commerce sellers, our last-mile service integrates seamlessly with your order management system via API. Recipients receive a branded tracking link with a 2-hour delivery window, the courier name and photo, and a one-tap "I am not home" button that triggers alternative delivery options instantly.
Key benefits
What you get with Last-Mile Delivery
Photo Proof of Delivery
Every delivery includes a timestamped photo of the parcel at the recipient door — included free.
Signature Capture
Recipient signs on the courier device; signature is attached to the tracking record instantly.
2-Hour Delivery Window
Recipient receives an SMS/email with a precise 2-hour delivery window the morning of delivery.
Courier Photo & Name
Recipient sees a photo and name of the courier assigned to their delivery — safety first.
Smart-Locker Drop-off
If recipient is not home, parcel can be delivered to a nearby smart locker with pickup code.
Failed-Delivery Recovery
Failed deliveries auto-rescheduled within 24 hours at no extra charge, with recipient confirmation.
Process
How Last-Mile Delivery works
Order receipt
Your order management system pushes the shipment to our last-mile platform via API.
Courier assignment
Our routing engine assigns the shipment to the nearest courier and optimizes the daily route.
Recipient notification
Recipient gets a branded SMS/email with 2-hour window, courier name, photo, and tracking link.
Delivered & verified
Courier captures signature + photo + GPS. Tracking page updates instantly. Proof stored against the tracking ID.
180+
Cities served
98.1%
First-attempt success
2 hr
Delivery window
24 hr
Re-attempt SLA
Ideal for
- E-commerce sellers wanting branded last-mile experience
- High-value goods requiring signature + photo proof
- Subscription services with recurring deliveries
- Pharmaceutical cold-chain last-mile
- B2B sellers with strict chain-of-custody requirements
Frequently asked questions
Quick answers about last-mile delivery.
What happens if the recipient is not home?+
The courier attempts delivery, leaves a missed-delivery card, and the parcel is auto-rescheduled within 24 hours. The recipient can also choose alternative delivery options via their tracking link: smart-locker drop-off, neighbor delivery, or hold-at-depot pickup.
Is photo proof of delivery included?+
Yes. Every last-mile delivery includes a timestamped photo of the parcel at the recipient door, attached to the tracking record at no extra charge. This has reduced "package not received" disputes by over 80% for our e-commerce customers.
Can I customize the recipient notification?+
Yes. SMS and email templates are fully customizable with your brand, logo, and messaging. You can also configure the delivery window length (1, 2, or 4 hours), the language, and the courier-name display preference.
What is the first-attempt success rate?+
Our network-wide first-attempt success rate is 98.1%, well above the industry average of 92%. This is achieved through precise 2-hour delivery windows, recipient pre-notification, and dynamic re-routing when needed.
Related services
Pair this with another service for a complete solution.
Ready to ship with Last-Mile Delivery?
Get a custom quote or speak with our team about your shipping needs. We typically respond within 1 business hour.